Shipping policy

Shipping Policy

Thank you for shopping with Zivra Wellness.

Order Processing

Orders are typically processed within 1–3 business days after purchase. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Shipping Times

Estimated delivery times vary depending on your location and shipping carrier.

Current estimated delivery times:

- United States: 8–15 business days

Shipping times are estimates only and are not guaranteed.

Shipping Delays

Occasionally, delays may occur due to high order volume, carrier delays, customs processing, weather conditions, or other factors outside our control.

We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Zivra Wellness is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Zivra Wellness is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

support@shopzivra.com

Please include your order number and photos of the damaged item and packaging so we can assist you.

Contact Information

Zivra Wellness  
support@shopzivra.com
2844 Countrybrook Dr. #J11  
Palm Harbor, FL 34684  
United States

Phone: 727-491-2964