Refund policy

Return & Refund Policy

At Zivra Wellness, we want you to feel confident trying our products. If you’re not satisfied with your purchase, we’re here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return policy from the date your order is delivered.

For first-time orders, we allow returns of one opened product within 30 days so you can try the product risk-free. Additional items in the order must be unopened and in their original condition to qualify for a refund.

To begin a return request, contact us at:

support@shopzivra.com

Please include your order number and reason for return.

Return Address

Zivra Wellness
2844 Countrybrook Dr. #J11
Palm Harbor, FL 34684
United States

Phone: 727-491-2964

Return Eligibility

To be eligible for a return:

  • Return request must be made within 30 days of delivery
  • Product must have been purchased directly from our website
  • Only one opened bottle per first-time order is eligible for refund
  • Additional products must be unopened and in original packaging

We reserve the right to deny refunds for excessive use, abuse of the policy, or suspicious activity.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your order arrives damaged, defective, or incorrect, contact us immediately so we can make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Items sent back without contacting us first may not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.

Approved refunds are issued to the original payment method within approximately 5–10 business days, depending on your bank or card provider.

Shipping charges are non-refundable.

Non-Returnable Items

We do not accept returns on:

  • Gift cards
  • Final sale items
  • Products returned more than 30 days after delivery